shoretel 230 user manual

ShoreTel 230 User Manual Article Plan

This article serves as a comprehensive guide to understanding and utilizing your ShoreTel 230 IP phone‚ often referred to as the ShorePhone IP 230/230g. It will cover everything from initial setup‚ drawing on resources like the ShoreTel user guide‚ to basic call management features.

The ShoreTel 230 and 230g IP phones are designed to provide users with a reliable and feature-rich communication experience. As part of the ShoreTel ecosystem‚ these phones offer seamless integration with ShoreTel’s unified communications solutions‚ enhancing productivity and collaboration within organizations.

This user manual will guide you through the essential aspects of the ShoreTel 230/230g IP phone‚ from initial setup to mastering its various call management features. We’ll explore how to place calls‚ answer incoming calls‚ transfer calls efficiently‚ and even conduct conference calls with ease. Whether you’re a new user or looking to expand your knowledge of the ShoreTel 230 series‚ this manual will serve as your go-to resource.

Drawing from the official ShoreTel user guide and quick reference materials‚ this introduction will set the stage for a deep dive into the phone’s capabilities‚ ensuring you can leverage its full potential for effective communication.

Installation Instructions for ShoreTel 230/230g

Setting up your ShoreTel 230 or 230g IP phone is a straightforward process. This section provides detailed instructions for connecting your phone‚ whether you choose to use an AC power adapter or rely on Power over Ethernet (PoE). Following these steps will ensure your phone is properly installed and ready for configuration.

Before you begin‚ ensure you have all the necessary components‚ including the phone itself‚ a handset‚ a handset cord‚ and optionally‚ an AC power adapter and Ethernet cable. We’ll cover both scenarios: connecting with the AC adapter for dedicated power and connecting without it‚ utilizing PoE for a cleaner setup.

These instructions are based on the ShoreTel IP 230/230g Telephone User Guide‚ offering a reliable and easy-to-follow installation process. By the end of this section‚ you’ll have a fully connected ShoreTel 230/230g phone‚ ready to be configured for your specific network environment.

Connecting with AC Power Adapter

This section details the steps for connecting your ShoreTel 230 or 230g IP phone using an AC power adapter. This method provides a dedicated power source‚ ensuring consistent performance for your device. It’s particularly useful if Power over Ethernet (PoE) is unavailable in your network setup.

First‚ locate the AC power adapter port on the back of your ShoreTel phone. It’s typically a small‚ round connector clearly marked for power input. Connect the AC adapter to this port‚ ensuring a secure fit. Next‚ plug the other end of the AC adapter into a functioning electrical outlet.

Once the adapter is connected‚ you should see the phone begin to power on. If it doesn’t‚ double-check the connections and the power outlet. After powering on‚ connect the handset to the phone using the provided handset cord. Finally‚ connect the Ethernet cable to the network port on the phone and to your network switch or router.

Connecting without AC Power Adapter

This section outlines the procedure for connecting your ShoreTel 230 or 230g IP phone when an AC power adapter is not utilized. This method relies on Power over Ethernet (PoE) technology‚ where the phone receives both power and data through the Ethernet cable. Ensure your network switch or router supports PoE before proceeding.

Firstly‚ locate the Ethernet port on the back of your ShoreTel phone. This is the same port used for data connectivity. Connect one end of the Ethernet cable to this port. Then‚ connect the other end of the Ethernet cable to a PoE-enabled port on your network switch or router.

Upon connection‚ the phone should automatically power on‚ drawing power from the network device. If the phone does not power on‚ verify that the port you’ve connected to is indeed PoE-enabled and functioning correctly. You may need to consult your network switch or router’s documentation for configuration details. Once powered‚ connect the handset using the handset cord.

Basic Phone Features

The ShoreTel 230 and 230g IP phones offer a range of basic features designed to streamline your communication experience. Understanding these features is crucial for effective phone usage. This section will guide you through the core functionalities‚ enabling you to confidently manage your calls.

We will cover essential operations such as placing calls‚ both internally by dialing extension numbers and externally by dialing a 9 followed by the outside number. Answering incoming calls‚ including handling additional calls while already engaged in a conversation‚ will also be detailed. Furthermore‚ we’ll explore call transferring‚ allowing you to seamlessly redirect calls to other extensions or external numbers‚ and making conference calls‚ facilitating group conversations with multiple participants.

These basic features form the foundation of your ShoreTel 230/230g phone experience‚ making communication efficient and straightforward. Refer to subsequent sections for detailed instructions on each feature.

Placing Calls

Placing calls on your ShoreTel 230/230g IP phone is a straightforward process. This section outlines the steps for initiating both internal and external calls‚ ensuring clear and effective communication. The method varies slightly depending on whether you’re using the handset or the speakerphone.

Using the Handset: Begin by lifting the handset. This action activates the phone line‚ preparing it for dialing. For internal calls‚ directly dial the extension number of the desired party. For external calls‚ first dial ‘9’ to access an outside line‚ followed by the full phone number you wish to reach.

Using the Speakerphone: Press the speakerphone button. This will activate the speakerphone. Then‚ dial the desired extension number for internal calls‚ or dial ‘9’ followed by the full phone number for external calls. Once the number is entered‚ the call will be initiated through the speakerphone. Ensure clear pronunciation and proper microphone placement for optimal audio quality.

Answering Calls

Answering incoming calls on your ShoreTel 230/230g IP phone is designed to be intuitive. When a call arrives‚ the phone will ring‚ and the call appearance button will flash. This section explains the simple steps to answer these calls effectively.

Answering with the Handset: The most common method is to simply lift the handset. This immediately connects you to the incoming call‚ allowing for private conversation. Ensure that you speak clearly into the handset for optimal audio transmission.

Answering with the Speakerphone: If you prefer to use the speakerphone‚ press the speakerphone button when a call is ringing. This will answer the call and allow you to speak and listen hands-free. Remember to adjust the volume to a comfortable level.

Answering with a Headset: If you have a headset connected‚ pressing the headset button‚ if available‚ will answer the incoming call. Alternatively‚ lifting the headset receiver may also answer the call‚ depending on your headset configuration.

Transferring Calls

The ShoreTel 230/230g IP phone makes transferring calls straightforward‚ enabling efficient call routing within your organization. This section will guide you through the process of transferring calls to another extension.

Blind Transfer: A blind transfer occurs when you transfer a call without announcing it to the recipient first. To perform a blind transfer‚ press the “Transfer” button during the call. Then‚ dial the extension number to which you want to transfer the call. Finally‚ press the “Transfer” button again to complete the transfer. The call is immediately routed to the new extension.

Consultative Transfer: A consultative transfer allows you to speak to the recipient before transferring the call. Press the “Transfer” button. Dial the extension number. Once the person answers‚ announce the call. If they accept the transfer‚ press “Transfer” again. If they decline‚ press the flashing line button to return to the original caller.

Making Conference Calls

The ShoreTel 230/230g IP phone allows you to easily create conference calls‚ facilitating collaboration with multiple parties simultaneously. This section outlines the steps to initiate and manage conference calls using your phone.

Initiating a Conference Call: While on an active call‚ press the “Conference” button. This places the initial caller on hold. Dial the number of the second participant you wish to add to the conference. Once they answer‚ announce the conference call. Press the “Conference” button again to merge all parties into a single conference call.

Adding Additional Participants: To add more participants‚ repeat the process. Place the conference on hold by pressing the “Conference” button. Dial the next participant’s number. Once connected‚ press the “Conference” button again to add them.

Managing the Conference: The ShoreTel 230/230g allows you to manage the conference. You can mute individual participants or disconnect them from the call as needed.

Muting Calls

The ability to mute your microphone during a call is an essential feature for maintaining privacy and preventing unwanted noise from disrupting the conversation. The ShoreTel 230/230g IP phone offers a straightforward method for muting and unmuting calls.

How to Mute a Call: During an active call‚ locate the mute button on your ShoreTel 230/230g IP phone. According to the ShoreTel user guide‚ the mute button is located next to the number 7 on the keypad. Press this button once to mute your microphone. When the mute function is active‚ an indicator light or icon may illuminate on the phone’s display or near the mute button itself.

How to Unmute a Call: To unmute your microphone and resume speaking‚ simply press the mute button again. The indicator light or icon will typically disappear‚ signaling that your microphone is now active. This ensures clear communication during calls.